Return Eligibility

To qualify for a return, all of the following conditions must be met:

• The product can be returned within 30 days of receipt, whether opened or unopened.
• The product remains in its original packaging and is in resalable condition.
• Proof of purchase from Novera is provided.
• The return is approved by Novera before it is shipped.

Products That Cannot Be Returned

 Products not purchased directly from Novera must be returned to the original seller under that seller’s policy.

How to Request a Return

1. Email info@novera.vip with your name, order number, and reason for the return.
2. Wait for return approval and return instructions.
3. Package the approved product securely and ship it using the instructions provided.

Returns sent without prior authorization may not be accepted. Do not send a return to the address printed on the product package unless Novera specifically instructs you to do so.

Return Shipping

For an eligible return based on customer preference, the customer is responsible for return-shipping costs. We recommend using a trackable shipping service and retaining the shipping receipt. Original shipping charges, if any, are not refundable unless required by law or the return results from a Novera error.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If the product arrives damaged, defective, or different from what you ordered, contact us promptly at info@novera.vip.

Include your order number and clear photographs of the product, packaging, shipping label, and damage or error. We will review the information and, when the claim is approved, provide an appropriate replacement or refund at no additional shipping cost to you.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within five business days.

Your bank or payment provider may require additional time to post the refund to your account. If more than 10 business days have passed since Novera confirmed the refund, please contact us.

Order Cancellations

To request a cancellation, contact us as soon as possible. We will try to accommodate the request, but an order cannot be changed or cancelled after fulfillment or shipment has begun. After shipment, the applicable return conditions above will apply.

Subscription Orders

Cancelling a subscription prevents future recurring orders but does not automatically cancel an order that has already been processed. A processed subscription order is subject to this Return & Refund Policy.

Shipping Problems

For packages that are delayed, lost in transit, returned to sender, or marked delivered but cannot be located, please review our Shipping Policy and contact us with your order and tracking information.