Where We Ship

We currently ship to valid addresses within all 50 U.S. states and Washington, D.C. We do not currently ship to Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Processing and Delivery Estimates

Processing begins after payment is successfully authorized. Delivery estimates begin when the carrier accepts the package and do not include processing time, weekends, or federal holidays. These timeframes are estimates rather than guaranteed delivery dates.

Tracking Your Order

When your order ships, we will send a shipment-confirmation email containing the available tracking information. Carrier scans may take up to 48 hours to appear. You may also use our order tracking page.

Shipping Address and Order Changes

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately at info@novera.vip. We will try to help, but we cannot guarantee that an address or order can be changed after fulfillment has begun.

Carrier Delays

Delivery may be delayed by severe weather, transportation disruptions, peak-season volume, carrier operations, or other circumstances outside Novera’s reasonable control. If we cannot ship an order within the time stated at purchase, we will notify you and provide the option required by applicable law to accept the delay or cancel the unshipped order for a refund.

Lost, Damaged, or Marked-Delivered Packages

If tracking stops updating, your order arrives damaged, or a package is marked delivered but cannot be located, please contact us promptly with your order number and tracking information. For a marked-delivered package, first check the delivery location, household members, neighbors, and any notice left by the carrier.

We will review the available information and assist with the appropriate carrier inquiry. Resolution may depend on the carrier’s investigation and the circumstances of the shipment.

Returned-to-Sender Packages

If a package is returned to Novera because the address was incomplete or incorrect, delivery was refused, or the carrier could not complete delivery, contact us so we can review the order and available options. Any refund or replacement remains subject to our Refund Policy.

Subscription Orders

Each subscription shipment is processed using the shipping address saved to the subscription at the time the recurring order is created. Please update your subscription details before the next scheduled processing date.